Website terms / Singapore
Clear terms protect everyone, especially when technology is involved in an older person's daily safety. These terms explain how to use the K. S. Sembawang Digital Care Pte Ltd website and what to expect when discussing smart-home or care technology with us.
Using this website means you accept these terms. Please read them before relying on site information or arranging a consultation.
01 / Advice has limits
A home assessment helps us understand your household, discuss suitable devices and identify practical setup needs. It is a technology consultation. It does not include a clinical assessment, medical diagnosis, nursing service or emergency response.
AI detection and connected devices can produce notifications based on available signals. They can miss an event, send a delayed or incorrect alert, or stop working when power, connectivity or a device fails. An alert is information for a household to consider, not confirmation of a person's condition.
For an urgent situation, contact the appropriate emergency service directly. Do not wait for a device notification or treat an automated alert as a substitute for professional care.
Recommendations depend on the details you give us, including the flat layout, connectivity, household routines and care needs. Tell us when those details change.
02 / Before equipment is supplied
Device and package availability depends on stock, technical compatibility and the outcome of an assessment. A device shown or discussed on this website may not suit every HDB flat or household.
We will discuss material changes to a proposed setup with you before proceeding. If a device model is discontinued or unavailable, we may suggest a component with comparable intended functions, subject to your agreement.
Plan access before installation. The household must arrange suitable access to the property, working power points and any required permissions. In a rental flat or managed building, check with the landlord or relevant management before work begins.
Availability may change before an order or installation is confirmed. Devices also depend on the home's power supply, network coverage, existing equipment and supported platforms. We will identify known compatibility limits during planning; a site assessment cannot rule out every technical issue.
You are responsible for arranging access at the agreed time and obtaining permission to install equipment, including permission from a landlord, building manager or other property decision-maker where needed. Tell us about access restrictions and relevant house rules before work is scheduled.
If a named model cannot be supplied, we will explain the proposed alternative and any material difference in function or compatibility. We will not treat a substitution as accepted until you agree to the revised arrangement.
03 / Website and connected systems
Use this site for lawful personal or organisational enquiries about our services. The numbered clauses below set the rules for site access and connected technology.
Do not interfere with the website, try to gain access to systems or accounts without permission, or use automated scraping in a way that disrupts the site or breaches another person's rights. We may restrict access where misuse creates a security or service risk.
Website text, graphics, product explanations, documentation and system configuration materials belong to K. S. Sembawang Digital Care Pte Ltd or their respective rights holders. You may read and use them for your own evaluation. Do not reproduce, alter or distribute them for another purpose without written permission.
Some systems rely on devices, internet access, software platforms or accounts supplied by other companies. Those providers may set separate terms, change their features or experience outages. Their services remain subject to their own rules and availability.
Do not connect an unapproved device or change a configured system in a way that may affect its operation or security. Ask us to check compatibility first. We may be unable to support faults caused by an unauthorised change or unsupported connection.
04 / Responsibility and jurisdiction
Website information and automated notifications are provided to support consideration of a technology setup. They are not a guarantee of uninterrupted operation, detection or response. You remain responsible for deciding whether a system is appropriate for your household and for maintaining suitable care and emergency arrangements.
Connectivity, power, third-party platforms and events outside our reasonable control can affect connected devices. We are not responsible for an interruption caused by those external conditions, except where applicable law does not allow that limit.
Nothing in these terms excludes or limits a responsibility that cannot lawfully be excluded or limited under Singapore law. Subject to that rule, any liability arising from use of this website or a service will be assessed under the applicable agreement and law.
These terms are governed by the laws of Singapore. Disputes relating to them are subject to the jurisdiction of the Singapore courts. We may update the terms by publishing a revised version on this page; the new version applies from its stated effective date.
Still unsure about a term? Contact K. S. Sembawang Digital Care Pte Ltd before you proceed.
For personal-data matters, use the Privacy Policy. These terms apply to this website and do not replace any separate written agreement for a specific service.